We take the protection and legally compliant collection, processing and use of your personal data very seriously. To ensure that you feel safe when visiting and using our website, we strictly observe the legal provisions when processing your personal data and would like to inform you in detail below about the processing of your personal data when using our website.
1. Responsible controller and contact details of the data protection officer
The responsible controller pursuant to Art. 4 (7) of the European Data Protection Regulation (GDPR) for the processing of your personal data under Likeminded.care is Likeminded GmbH, Tieckstr. 1 a, 10115 Berlin/ Germany, firstname.lastname@example.org.
You can reach our data protection officer at email@example.com or our postal address with the addition "to the attn. of the data protection officer".
2. Your rights
You have the following rights with respect to the personal data concerning you:
Right of access (Art. 15 GDPR),
Right to rectification (Art. 16 GDPR),
Right to erasure (Art. 17 GDPR; "right to be forgotten"),
Right to restriction of processing (Art. 18 GDPR),
Right to object to processing (Art. 21 GDPR),
Right to data portability (Art. 20 GDPR).
You also have the right to lodge a complaint about our processing of your personal data with a data protection supervisory authority in the member state of your place of residence, your place of work or the place of the alleged infringement if you believe that the processing of personal data relating to you is carried out unlawfully. The supervisory authority responsible for us is: Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstr. 219, 10969 Berlin, Tel.: +49 (0)30 13889-0, e-mail: firstname.lastname@example.org.
Insofar as you have given us your consent to process your data, you can revoke this consent at any time with effect for the future. The lawfulness of the processing of your data until the revocation of your consent remains unaffected.
To assert your rights or for other data protection concerns, you can contact us at any time via the contact channels listed in section 1 above and/or in our imprint.
3. Supplementary information on your right of objection
Please note that insofar as your personal data is processed on the basis of legitimate interests pursuant to Art. 6 para.1 sentence 1 f) GDPR and/or if your personal data is processed for the purposes of direct marketing, you have the right to object to the processing of your personal data at any time. To object, you can contact us at any time via the contact channels mentioned in section 1 above and/or those listed in our imprint.
4. Processing of personal data in the context of the use of our offer
a. Form for telephone contact / initial orientation call
To be able to inform yourself about our offer and find out whether our offer is right for you, you can fill out and submit a form on our website for us to contact you by telephone in order to give you more information on our offer. In the form you will be asked to provide the following personal data: Name and surname, e-mail address, telephone number, topics in which you are interested (by selecting one or more choices in the form) and the desired time of contact.
We process this data exclusively for the purpose of contacting you at the time you requested and conducting an initial telephone conversation with you. We need your telephone number to be able to reach you by telephone. We process your email address to confirm receipt of your inquiry.
The processing of your personal data for the purpose of contacting you by telephone, including information that you disclose about yourself in the telephone call and which, in connection with the indication of the topics in which you are interested, is to be regarded as health data (data that may relate to your physical or mental health), is based on your express consent pursuant to Art. 6 (1) sentence 1 lit. a) in conjunction with Art. 9 (2) lit. a) GDPR. You can revoke your consent at any time with effect for the future.
When you contact us via the contact form provided on our website and/or by email, mail or telephone to the contact channels listed in the imprint, the data you provide (e.g. your email address and name as well as the content of your inquiry) will be stored by us in order to process and answer your questions or your request or to provide the support you requested when using the LikeMinded offer.
We delete the data accruing in this context after storage is no longer necessary (usually four weeks after your request has been completely dealt with), or restrict processing if there are legal obligations to retain data. The legal basis for the processing described above is Art. 6 (1) sentence 1 lit. f GDPR (processing is necessary to protect the legitimate interests of the controller). We have a legitimate interest in enabling you to contact us easily and in doing so to make contacting us as easy as possible for the user, e.g. by providing contact forms and by mentioning the LikeMinded email address.
5. Data transfer to third parties/recipients, use of service providers
Your personal data will only be disclosed or transferred to third parties by us if this is necessary for the performance of the contract with you, if there is a legitimate interest on our part, if you have given your consent and/or if we are obliged to do so by law or by official or court order.
Your personal data will be transmitted by us to third parties in the cases and for the purposes described below:
Use of Airtable: In order to organize the orientation calls, we use the tool "Airtable" from the provider Airtable, based in the USA, which acts for us as a so-called processor according to Art. 28 GDPR. All users who register on our registration page are recorded by us in a database. In doing so, we ensure that only a randomly generated user ID, the topic the user is interested in, the user's availability to conduct the call, and their preferred time to conduct a group session are stored and displayed in Airtable. We store only pseudonymized data in the Airtable database, not data that allows direct identification of you (i.e., name/first name).
Email delivery service providers (Twilio and Customer.io): For sending our emails to you, e.g. transactional emails, we use the email delivery service providers Twilio and Customer.io, who use your email address on our behalf and only within the scope of our instructions on the basis of order processing agreements pursuant to Art. 28 GDPR for the purpose of sending the respective message, but not for other purposes and not for their own contacting by the e-mail dispatch service providers.
Support requests: To process and respond to support requests that you send to us by e-mail or via chat functions in our online offering, we use the service provider Zendesk, which is based in the USA and supports us in categorizing and responding to incoming user requests as part of order processing.
Integration of different services/tools (Zapier): In order to integrate and link different services/tools that are used as part of our offer, we use Zapier, a service of Zapier Inc, 548 Market St #62411, San Francisco, California 94104, USA ("Zapier Inc"). Zapier is used in the interest of efficient structuring of the services/tools we use. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR. Further information on data protection at Zapier can be found at zapier.com/privacy.
Insofar as the service providers listed above act for us as so-called order processors pursuant to Art. 28 GDPR, we have concluded so-called order processing agreements with the respective order processors, which ensure that the respective service providers do not process the data for their own purposes, but only within the scope of our instructions and on our behalf. The legal basis for the use of the service providers is Art. 6 para. 1 p. 1 lit. f) GDPR (processing is necessary to protect the legitimate interests of the controller) in conjunction with Art. 28 GDPR (order processing).
Some of the service providers we use, who process personal data for us on our behalf and within the scope of our instructions as so-called processors pursuant to Art. 28 GDPR, are located outside the EU/EEA. Before transferring data to processors outside the EU/EEA, we ensure that the processor has an adequate level of data protection. This results, for example, for processors in countries such as Canada and Israel from an adequacy decision of the EU Commission (so-called safe third countries) and for other processors by concluding the EU standard contractual clauses before the start of processing by the respective processor.
6. Obligation to provide personal data
In order to be able to provide you with the service you have requested (see the description of the respective services in accordance with section 4), the provision of the personal data required as stated above in section 4 is necessary for the purpose of providing the respective service you have requested.
The provision of data that is not absolutely necessary for the provision of the performance/service requested by you is voluntary and can be recognized by the fact that the corresponding input fields are marked as "optional".
A possible failure to provide the data required for the provision of the desired service could result in us not being able to provide the respective service.
7. Non-existence of automated decision-making including profiling
Please note that in the course of using the LikeMinded offer, you will not be subject to any decision based exclusively on automated processing - including profiling - which produces legal effects vis-à-vis you or similarly significantly affects you.
8. Storage period and deletion of data
We adhere to the principles of data avoidance and data minimization. We therefore only store your personal data for as long as this is necessary to provide the service you requested (see in detail the services and purposes listed in section 4), i.e. generally for as long as required to provide you with the requested service and/or for as long as your consent has been given.
After the respective processing purpose has ceased to exist or after your consent has been revoked (e.g. for email advertising), the corresponding data will be blocked or deleted by LikeMinded, unless further storage is required due to statutory retention obligations, which we must comply with.
9. Log files/information transmitted by your browser
If you visit our website for information purposes only, i.e. if you do not fill out our contact form or contact us via the contact channels mentioned in the imprint, we only collect the data that your browser transmits to our server for technical reasons.
This is the following data, which is necessary to display our website to you and to ensure stability and security: IP address, date and time of the request, content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, website from which the request comes, browser, operating system and its interface, language and version of the browser software. It is not possible for us to draw conclusions about individual persons on the basis of this data.
We store this data for reasons of technical security, e.g. to defend against attacks on our web server. After seven days at the latest, the data is anonymized by shortening the IP address at domain level, so that it is no longer possible to establish a link to the individual user. The legal basis for the aforementioned processing is Art. 6 (1) sentence 1 lit. f GDPR (processing is necessary to protect the legitimate interests of the controller).
a. What are cookies?
When you use our website, cookies are stored on your computer.
Cookies are text files containing information about the use of our website (web pages visited, number of visits, visiting times, time spent on individual pages, browser used, operating system used, etc.), which are stored on your hard drive if you allow this via the settings of your browser. Cookies cannot execute programs or transfer viruses to your computer. The cookies we use do not store any personal data and do not allow any conclusions to be drawn about your person.
In addition to cookies, so-called pixels (also called tracking pixels or web beacons) and other similar technologies such as plug-ins or scripts are used on our website. Pixels are small, invisible graphics that are embedded on the website and can also be used to evaluate information on the use of our website by website visitors.
b. Consent and revocation
With the exception of mandatory/necessary cookies, the cookies listed below are only used on our website for analysis and marketing purposes with your express consent (Art. 6 (1) sentence 1 lit. a GDPR), insofar as you have clicked on the "Allow all cookies" button in the corresponding cookie banner during your first visit to our website or have made a selection of the categories you wish to accept after clicking on "Individual settings/details".
You can revoke your consent at any time with effect for the future, e.g. by following the respective opt-out link in the listing below for the service in question or by deleting existing cookies in your browser. For cookies/tools that are not mandatory, you can also revoke your consent once given in d) below by clicking on the "Revoke cookies" button or give your consent (again) by clicking on "Accept cookies".
The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
c. For what purposes are cookies used?
Cookies are used to make our online offer more user-friendly and effective overall, e.g. by making navigation and use of our website more user-friendly and by storing user preferences. Cookies also serve to analyze the use of our offer and evaluate it in aggregated form, which allows us to optimize the design of our website. Cookies are also used to show you advertising based on your interests, e.g. also on other websites, and to measure the success of our advertising.
d. What categories and types of cookies are used?
Our website uses the following types of cookies, the scope and functionality of which are explained below.
aa. Mandatory /necessary cookies and tools
The cookies listed below are necessary to provide our offer, among other things by ensuring basic functions of our offer and providing access to secure areas of our offer:
Use of Sentry for System Stability Monitoring and Troubleshooting
In order to understand the source and cause of potential errors and crashes in our services and to gain the insight necessary to reproduce and fix such crashes and provide our users with the best possible experience when using our services, we use the Sentry service provided by Functional Software Inc. dba Sentry, 132 Hawthorne Street, San Francisco, CA 94107, USA, which allows us to track errors in real time. In this context, and if you experience an error or crash in our services, user data such as information about the device you are using and the time of the error or crash will be collected and analyzed solely for the purpose of learning about the particular error or crash and how to fix such crashes, but not for other purposes (such as advertising purposes), and subsequently deleted once the error or crash is fixed.
The legal basis for the use of Sentry is our legitimate interest pursuant to Art. 6 (1) sentence 1 lit. f GDPR. We have a legitimate interest in being able to track and fix errors in our services in order to be able to ensure the most error-free and trouble-free experience possible for our users when using our services.
bb. Analysis and statistics cookies
Analysis and statistics cookies help us to understand how visitors interact with our services. We use the services listed below for this purpose with your express consent:
Use of Segment:
With your consent, we use the service Segment.io on our website, a service of Segment.io Inc based in the USA ("Segment").
Segment helps us to collect the usage data from various sources that accumulates during your visit to our website in a structured manner and to process it for analysis and advertising purposes with the help of the services listed in this section, insofar as you have given us your consent for these analysis and advertising services. Segment itself does not process any data for analysis and advertising purposes, but enables the structured connection of usage data to the analysis and advertising services listed below with your consent and sets cookies on your computer for this purpose.
Opt-out: You can object to the use of Segment by deleting existing cookies in your browser.
Use of Hotjar
With your consent, we use the analytics and feedback tool Hotjar (Hotjar Ltd., Level 2, St. Julians Business Centre 3, Elia Zammit Street, St. Julians STJ 1000, Malta) to better understand the needs of our users and to optimize the offering and experience on this website. Using Hotjar's technology, we get a better understanding of our users' experience (e.g. how much time users spend on which pages, which links they click, what they like and dislike, etc.) and this helps us to tailor our offering to our users' feedback. Hotjar works with cookies and other technologies to collect data about our users' behavior and about their devices, in particular IP address of the device (collected and stored only in anonymized form during your website use), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), language preferred to view our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.
Opt-out: You can object to the collection and storage of data by Hotjar for the aforementioned purposes at any time by performing the opt-out on the page https://www.hotjar.com/legal/compliance/opt-out.
Use of Matomo
No personal data of yours will be processed for this purpose; the IP address of each user will be anonymized immediately after processing and before storage. The aforementioned analysis of your use of our offer helps us to continuously optimize our offer and services and to improve your experience when using our offer.
cc. Advertising and marketing cookies
Bing Ads / Bing Conversion Tracking and Retargeting
If you have accessed our website via ads from Bing (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA), a Microsoft search engine, Bing sets cookies on your device and we can recognize that someone has clicked on an ad, been redirected to our website and reached a previously determined target page or performed an action. We only learn the total number of users who clicked on such an ad and were then redirected to the target page. These cookies are used to uniquely identify a web browser on a specific computer and not to identify a person; personal data is not stored by us or by the third-party providers in the process.
We use the remarketing function of Bing. The remarketing function allows us to present users of our website with advertisements based on their interests on the search results pages of the search engines Bing and Yahoo! For this purpose, Bing stores a cookie in users' browsers. This cookie is used to record the visits of these users. This cookie is used to uniquely identify a web browser on a particular computer and not to identify a person; personal data is not stored.
Opt-Out: You can object to the use of these third-party advertising cookies at any time with effect for the future at Bing as follows: http://choice.microsoft.com/de-DE/opt-out declare your objection. Further information on data protection and the cookies used by Microsoft and Bing Ads can be found here: https://privacy.microsoft.com/de-de/privacystatement. Alternatively, you can revoke your consent to the storage of cookies by Bing by changing your cookie settings (see above under 10 b.) at any time.
Facebook Retargeting and Conversion Measurement
With your consent, we use the retargeting technology "Website Custom Audience" of the social network Facebook (Facebook Ireland Ltd. Hanover Ranch, 5-7 Hanover Quay, Dublin 2, Ireland) on our website and it enables us to show our website visitors who have already shown interest in our website and offers and are Facebook members, also on Facebook via the Facebook Ad Network advertising and offers relevant to them. For this purpose, so-called Facebook retargeting pixels are integrated on our websites, which enable Facebook to record you as a visitor to our websites using a pseudonym and to use the data as the basis for our Facebook Ads on Facebook. Personal data is not collected from you or stored and you are therefore not identifiable to us. Facebook does not link the data collected via the retargeting pixel with the user data stored about you on Facebook. Please note that the aforementioned tracking procedure enables Facebook to identify a user via numerous websites.
We also use the conversion measurement functionality, which allows us to track the behavior of page visitors after they have been redirected to our website by clicking on a Facebook ad. This allows us to evaluate the effectiveness of our Facebook ads for statistical and market research purposes and to optimize future advertising measures.
Opt-out: You can object to the use of Facebook retargeting and conversion measurement for the future via https://www.facebook.com/settings/?tab=ads and http://www.youronlinechoices.com/de/praferenzmanagement/. For more information on data protection and your settings options in this regard, please visit https://www.facebook.com/settings/?tab=ads and https://www.facebook.com/about/privacy/. Alternatively, you can change your cookie settings (see above under 10 b.) at any time with effect for the future and revoke your consent.
Google AdWords Remarketing /Adwords Conversion Tracking
Our website uses the Google AdWords service. Google AdWords is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").On the one hand, we use the remarketing function within the Google AdWords service with your consent. With the remarketing function, we can present users of our website with advertisements based on their interests on other websites within the Google display network (on Google itself, so-called "Google Ads" or on other websites). For this purpose, the interaction of users on our website is analyzed, e.g. which offers the user was interested in, in order to be able to display targeted advertising to users on other sites even after they have visited our website. For this purpose, Google stores a cookie in the browsers of users who visit certain Google services or websites in the Google display network. This cookie is used to record the visits of these users. This cookie is used to uniquely identify a web browser on a particular computer and not to identify a person; personal data is not stored.
Furthermore, in the context of using the Google AdWords service, we use the so-called conversion tracking with your consent. When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer/end device. This cookie loses its validity after 30 days, does not contain any personal data and is therefore not used for personal identification. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking.
Reddit Ads Conversion Tracking
d. How to remove cookies
In addition to the above-mentioned options to object to the individual cookies and tools used by us, you can also deactivate the option to store cookies in the system settings of your browser at any time and delete existing cookies.
Furthermore, you can accept or revoke the non-mandatory cookies/tools of the categories analysis and statistics (see above bb) and advertising and marketing (see above cc) of all tools listed above here with one click: